To reach Quantum's Support Center in the USA call us at 800-458-9641 or 800-992-4199 Monday - Friday, 8:30am to 5:00pm (PST).

To expedite assistance when placing a service call, please have the instrument model & serial number, or the Quantum Analytics property asset tag number (6-digit barcode sticker number) available.

Quantum Analytics offers nationwide support services to meet our customers' analytical needs. The Quantum Analytics support center has the ability to provide you with multi-vendor trained engineers to perform system installations.

Quantum Analytics has an exclusive installation agreement with Agilent Technologies Chemical Analysis Group. This value-added service enables us to provide our customers with a fast system installation.

WHAT WE CAN DO FOR YOU

* Quantum Analytics engineers are available to provide system installations nationwide.

* Warranty, installation and repair calls can be logged for you directly through Quantum's service center.

* Phone support is also available to help trouble shoot your instrument.

* To minimize our rental customers' downtime we provide next day exchanges, loaners and parts.

* Your service records are tracked in our internal service database.

Agilent Technologies WARRANTY Information

Product warranty period and additional information is available upon request. Agilent reserves the right to change the warranty. Such changes will affect only new orders. The warranty period begins on the date of Delivery, or the date of installation if installed by Agilent. If you schedule or delay installation by Agilent more than 30 days after Delivery, warranty begins on the 31st day after Delivery.

Agilent warrants Agilent hardware Products against defects in materials and workmanship. These warranties do not include periodic recalibration (recommended for some Agilent Products), unless specifically covered in the warranty terms for such Products.

Agilent warrants that Software will not fail to execute its programming instructions due to defects in materials and workmanship when properly installed and used on the Device designated by Agilent. Agilent does not warrant that Software will operate in hardware and software combinations selected by you, or meet requirements specified by you.

Agilent does not warrant that the operation of Products will be uninterrupted or error free.

If Agilent receives notice of defects in hardware or Software during the warranty period, Agilent will, at its option, repair (and recalibrate only as necessitated by repairs), or replace the affected Products. If Agilent is unable, within a reasonable time, to repair, replace or correct a defect in a Product to a condition as warranted, you will be entitled to a refund of the purchase price upon prompt return of the Product to Agilent. You will pay expenses for return of such Products to Agilent. Agilent will pay expenses for shipment of repaired or replacement Products, except for Products returned to you from another country.

Agilent warrants that Agilent Support will be provided in a professional and workmanlike manner. Agilent will replace, at no charge, parts which are defective and returned to Agilent within 90 days of delivery.

The above warranties do not apply to defects resulting from improper or inadequate maintenance or calibration by you; your or third party supplied software, interfacing or supplies; unauthorized modification; improper use or operation outside of the Specifications for the Product; abuse, negligence, accident, loss or damage in transit; improper site preparation; or unauthorized maintenance or repair.

TO THE EXTENT ALLOWED BY APPLICABLE LAW, THE ABOVE WARRANTIES ARE EXCLUSIVE AND NO OTHER WARRANTY OR CONDITION, WHETHER WRITTEN OR ORAL, IS EXPRESSED OR IMPLIED AND ANY IMPLIED WARRANTY OR CONDITION OF MERCHANTABILITY, SATISFACTORY QUALITY OR FITNESS FOR A PARTICULAR PURPOSE IS LIMITED TO THE DURATION OF THE EXPRESS WARRANTY OR CONDITION SET FORTH ABOVE OR ACCOMPANYING THE PRODUCT.

Some states or provinces do not allow the exclusion of certain implied warranties or conditions or limitations on the duration of any implied warranty or condition, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights and you might also have other rights that vary from state to state, or province to province.