Choosing the right service agreement is important. It aligns your support needs with your lab’s operational pace. For some facilities, a minor delay is a manageable inconvenience. For others, a single day of inactivity can result in thousands of dollars in lost revenue.
Quantum Analytics offers two distinct service programs: Quantum PrimeCare and Quantum PrimeCare+. Both programs are designed to minimize downtime and eliminate the “surprise” of expensive repair bills. Plus, both provide a support level that matches your specific pressure points.
This guide breaks down the core features of each program. We hope it assists as a tool to select the coverage that best protects your Agilent investment.
The Quantum PrimeCare plan is our “base program”. It’s for labs that need expert, cost-predictable support but can handle a standard response window. This plan offers a low-risk way to keep instruments running at peak performance. But it also is designed to prevent costly, unexpected downtime.
Ideal For: When a 10-day on-site window does not halt mission-critical operations. This includes R&D labs, academic institutions, or facilities with redundant systems.
For labs where every hour of downtime translates to significant revenue loss or backlogged samples. Quantum PrimeCare+ is the essential “enhanced program”. This plan is designed for high-pressure environments that require “front-of-the-line” priority scheduling.
Ideal For: High-throughput contract testing labs—such as those in the clinical, cannabis, environmental, or food sectors—struggling with OEM service delays and rigid repair terms.
Selecting your support level comes down to three main factors:
Regardless of the chosen plan, Preventative Maintenance can be added to either level. These can further maximize your investment. This proactive step ensures your Agilent systems operate reliably, often preventing the need for emergency repairs altogether.
Yes. Our engineers have over 100 cumulative years of experience on Agilent platforms. We provide support based on specific instrument models rather than age. This enables a reliable Agilent service alternative for systems the OEM may no longer prioritize. Examples include Agilent 1100 series HPLC and Agilent 6890N GCs.
No. Both Quantum PrimeCare and PrimeCare+ provide the same level of comprehensive coverage, including all parts, labor, and travel.
Yes. Our lab service agreements are flexible. Because we offer flexible billing options, you can adjust coverage to match shifting project volumes.
Your choice depends on how much downtime your lab can tolerate. If you have backup systems or flexible deadlines, choose Quantum PrimeCare. It offers expert support and a 10-business-day on-site commitment. Is your lab high-throughput? If every hour of downtime costs you revenue, choose PrimeCare+. It gives you priority protection with a 4-business-day response.
Quantum PrimeCare offers a 12-hour remote response window for troubleshooting and engineering support. For labs requiring more immediate assistance, PrimeCare+ provides priority remote support within a guaranteed 6-hour window.
Preventative Maintenance is an optional add-on for both programs. We highly recommend adding it to your plan. It maximizes your instrument’s lifespan. It also helps you avoid emergency service calls.
Quantum Analytics provides Agilent service alternatives tailored to your lab. Choose our base program or the expedited PrimeCare+ plan. We help you maintain a productive lab and a predictable budget.
Protect your lab’s investment today. Learn more about our Quantum PrimeCare service agreements or contact your representative for a personalized service quote.
