Quantum Analytics Service Agreements
Expert, Affordable Support for Agilent Platforms
Quantum PrimeCare provides the expert, cost-predictable support your lab needs to maintain uptime.
Backed by over 30 years of experience on Agilent platforms, we ensure your systems operate at peak performance, at a fraction of the OEM cost.
Benefits of Quantum PrimeCare Service?
Our service agreements deliver priority access to affordable, responsive service for Agilent platforms.
- OEM-Level Expertise: Our engineers are specifically trained on Agilent platforms with over 100 cumulative years of experience.
- Significant Savings: Receive the same high-level expertise as the manufacturer at a lower cost.
- Flexible Billing: Choose between annual or monthly payment options to better manage your cash flow.
- Direct Access: Skip the call center. Get direct access to service engineers for remote troubleshooting.
- Agilent Systems Supported: GC, GC/MS, Triple Quadrupole GC/MS, LC, LC/MS, Triple Quadrupole LC/MS, & ICP-MS.
| Common Service Challenge | How Quantum Analytics Solves It |
| Unpredictable repair costs | Fixed annual or monthly pricing |
| Downtime waiting for OEM support | Priority scheduling + fast remote/onsite response |
| Lack of internal technical expertise | OEM-trained engineers available directly |
| High OEM service pricing | Same-level expertise at lower cost |
Choose the Coverage That Fits Your Lab
We offer two distinct programs designed to minimize downtime and eliminate unexpected repair bills.
Compare our plans. For more information, please contact our service team.
Quantum PrimeCare
- Unlimited onsite and remote support.
- All parts, labor, and travel included.
- Remote troubleshooting and engineering support by phone or email within 12 hours.
- Onsite response within 10 business days
(after remote triage determines an onsite visit is necessary).
Preventative maintenance can be added for a separate charge.
Quantum PrimeCare+
Everything in PrimeCare, plus priority scheduling.
- Priority remote response within 6 hours.
- Priority onsite response within 4 business days (after remote triage determines an onsite visit is necessary).
Preventative maintenance can be added for a separate charge.
Maximize Your Investment
- Multi-Year Plans: Lock in your pricing for up to 5 years.
- Multi-Instrument Discounts: Special rates available for covering complete labs or multiple units.
Contact The Quantum SERVICE Team
Ready to get started?
Quantum Analytics takes pride in its highly skilled support team, dedicated to assisting your science lab with expert technical services and product support. Whether you need help troubleshooting equipment or optimizing its performance, our team is ready to ensure your lab operates smoothly and efficiently.
