Careers with Quantum Analytics

Service Engineer

Location: The Woodlands, TX
Reports To: General Manager, QA Service Center
Start Date:  ASAP

Quantum Analytics is a value-added distributor of analytical instrumentation. Our team is prepared and ready to tackle any of our customer’s problems through unparalleled service and support.

The Quantum Analytics team is a tight-knit group of collaborative professionals in the analytical instrumentation industry focused on chromatography, mass spectrometry, and spectroscopy-based solutions. We’ve built a customer focused culture that provides meaningful, high-value assistance when and where it’s needed.

Join the Quantum Analytics Service Team!

We are seeking an energetic and motivated Field Service Engineer to join our team. You will apply your customer service skills to support clients regionally. In this high-impact/high-visibility role, you will be a key member of our “QA Certified” initiative, our exciting new program involving pre-owned and refurbished instrumentation.

With a unique value proposition, encouraging managers, and a team of coworkers to support you, you’ll find the resources and the opportunities to make significant contributions.

Our service team is known for great communication, fast response times and compassion from diagnosis to fix. Are you our next Service Engineer super star?

Essential Job Functions:

• Reconfigure and refurbish previously owned analytical instrumentation inventory
• Deliver remote customer support via email, phone, video chat from company office located in The Woodlands, TX
• Develop positive working relationships with colleagues, customers, and end users
• Support sales, marketing and operations team with configuration and technical information
• Display professionalism, understanding, tact, and technical knowledge during interactions with customers and team members
• Utilize internal resources and team support for exceptional and positive customer experience
• Work with vendors to resolve customer issues and improve processes
• Provide onsite support and training to customer base (includes installation, repair, upgrades, training, and preventative maintenance services)
• Manage travel arrangements and expenses (adhering to company travel policy) and report expenses in a timely manner
• Complete required documentation and update company CRM related to service activity
• Participate in regular staff meetings
• May be required to perform other related duties as require and/or assigned

Required Qualifications:

• BS Degree in Life Sciences, Chemistry, or Engineering
• Experience in lab environment or field service role
• Strong communication skills, both written and verbal
• Aptitude for learning new analytical instruments and techniques
• Ability to quickly adapt to changing schedule or conditions
• Available to travel regionally 15-25% of the time

Preferred Qualifications:

• Strong understanding of gas chromatography, liquid chromatography, and mass spectrometry
• Excellent communication skills, professionalism, accountability, and a great attitude
• Proven ability to troubleshoot complex analytical instrumentation
• Experience delivering remote, virtual, or onsite customer training

Work Conditions:

Working conditions may vary from office to industrial laboratory and process environments. This is not a remote field service position; however, limited regional and some national travel will be required.

To apply, please submit resume and cover letter to:
Kris Dietrich, Vice President of Service, kdietrich@lqa.com